Customer Lifetime Value (CLV) is arguably the most important top-level metric that businesses should in order to in todays customer economy

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Our solutions aim to help you improve customer experiences that make customers happy and stay longer, leading to increased customer lifetime value

CLV is an overarching customer metric that touches all areas of the customer’s journey during their lifetime.

Improving CLV is driven by influencing related customer-specific KPIs such as customer acquisition, retention, growth rates, customer advocacy & referrals.

These build to deliver the end goal of increased customer lifetime value.

To drive up customer lifetime value, businesses must increase customer retention and grow sales volume.

The success of any Customer Lifetime Value programme depends on:

how well you use available customer data to Know What retention and growth opportunities exists

understand So What impact it will have on overall Customer Experience and Customer Lifetime Value

decide Now What actions and offers to make to improve both customer experience and value

We combine our specialisms to establish just that right mix of all three ingredients for your business, helping you deliver right outcomes and exceptional experience for your customers, every single time.

See how our clients in various industry sectors continue to achieve their CLV goals.

Field Service Management Businesses

Take advantage of their unique position by enabling every customer touch point to enhance customer experience and deliver positive customer outcomes.

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Healthcare and Fitness Businesses

Develop High Performing Customer Strategy to delivery glowing member experiences and build a stronger fitter Gym business.

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Events Businesses

Increase Event revenues and deliver superior visitor experience through exhibitor and visitor matchmaking and personalised session recommendations.

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At Acrotrend, we combine our specialisms to build customer-centric capabilities for your business, helping you deliver right outcomes for your customers