Customer Lifetime Value (CLV) is arguably the most important top-level metric that businesses should in order to in todays customer economy
CLV is an overarching customer metric that touches all areas of the customer’s journey during their lifetime.
Improving CLV is driven by influencing related customer-specific KPIs such as customer acquisition, retention, growth rates, customer advocacy & referrals.
These build to deliver the end goal of increased customer lifetime value.
how well you use available customer data to Know What retention and growth opportunities exists
understand So What impact it will have on overall Customer Experience and Customer Lifetime Value
decide Now What actions and offers to make to improve both customer experience and value
We combine our specialisms to establish just that right mix of all three ingredients for your business, helping you deliver right outcomes and exceptional experience for your customers, every single time.
See how our clients in various industry sectors continue to achieve their CLV goals.
Field Service Management Businesses
Healthcare and Fitness Businesses
At Acrotrend, we combine our specialisms to build customer-centric capabilities for your business, helping you deliver right outcomes for your customers
Customer Journey Analytics
helps highlight opportunities to improve customer experience at every part of the customer’s journey
360 Degree View of the Customer
Customer Data Science, ML and AI
helps you make smarter recommendations for customer retention, cross-sell, up-sell, renewals and referrals
Customer Data Strategies and Operating Models
helps you build an efficient and flexible data platform to support your changing customer and business needs
Cloud Data Migration
Customer Data Quality Management
Customer Data warehouses & Data Lakes
Data Compliance and Governance
to ensure your data is complaint, secure and trustworthy always
Our CLV solutions are powered by our proven Reference Architecture and work hand-in-hand with our 4dDI Model and DEPTH Methodology.