Field Services Management Businesses are ideally positioned to increase Customer Lifetime Value

To drive up customer lifetime value, a business must increase customer retention and grow sales volume.
Both are achieved by enhancing customer experience because only happy customers stay for longer, and buy more.
FSM businesses are in a unique position to enhance customer experience, because they feature customer interactions which are especially effective at delivering positive customers outcomes.

Acrotrend’s Field Service Management
Customer Lifetime Value Model

Using technology to intelligently deliver
high value to the customer, enhances
customer experience by helping
customers to achieve their outcomes.
This drives increased customer
retention and generates greater sales
opportunities, which combine to result
in increased customer lifetime value.

Acrotrend combines Salesforce technology and IoT data, with our specialist reference architecture.

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To discuss how your field service business can maximise customer lifetime value, contact Acrotrend today